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ScottENCO SS32 Annual Support - 1 Station
ScottENCO SS32 Annual Support - 1 Station

ScottENCO SS32 support package covers a single radio station at a single site, and includes:
1) Telephone-based support for troubleshooting, implementation, and performance issues during business hours.
2) Telephone-based emergency support (system failure, off the air) 24 hours a day, 7 days a week.
3) Discounts on ScottENCO onsite services.

$ 900.00
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ScottENCO SS32 Annual Support - 2 Stations
ScottENCO SS32 Annual Support - 2 Stations

ScottENCO SS32 support package covers two radio stations at a single site, and includes:
1) Telephone-based support for troubleshooting, implementation, and performance issues during business hours.
2) Telephone-based emergency support (system failure, off the air) 24 hours a day, 7 days a week.
3) Discounts on ScottENCO onsite services.

$ 1300.00
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ScottENCO SS32 Annual Support - 3+ Stations
ScottENCO SS32 Annual Support - 3+ Stations

ScottENCO SS32 support package covers three or more radio stations at a single site, and includes:
1) Telephone-based support for troubleshooting, implementation, and performance issues during business hours.
2) Telephone-based emergency support (system failure, off the air) 24 hours a day, 7 days a week.
3) Discounts on ScottENCO onsite services.

$ 1700.00
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ScottENCO SS32 Per-incident Support
ScottENCO SS32 Per-incident Support

ScottENCO SS32 per-incident support covers a single radio station at a single site, and includes a single ‘incident’, up to two hours in duration:
$ 225.00
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STANDARD ScottENCO TERMS AND CONDITIONS FOR SOFTWARE MAINTENANCE AND SUPPORT


All ScottENCO Technical Support is provided subject to the following Standard Terms and Conditions. These provisions set forth are the only obligations of ENCO Systems Inc. (ENCO) regarding Technical Support. For purposes of this Agreement, "You" or "Your" shall refer to the entity entitled to receive Maintenance and Support hereunder.

I. ENCO SOFTWARE MAINTENANCE SERVICES:
1. Use of ENCO's online and telephone support to receive technical assistance and/or general consultation with regard to SS32 software You have licensed and for which You have elected to receive Maintenance and Support (the "Covered Software").

II. CHARGES
1. The Annual Maintenance period begins upon payment being received by ENCO.
2. All charges for Software Maintenance are payable in advance. Failure to give at least thirty (30) days notice of intention not to renew the Maintenance contract will result in automatic renewal and You will be liable for an additional year's charges. Notwithstanding this, if You fail to pay any invoice within thirty (30) days of the invoice date, ENCO may withhold services until payment has been received.
3. Charges do not include charges related to third party software programs, which may be required to run the Covered Software. You may be required to pay separately for any upgrades in such third party programs.
4. ENCO reserves the right to charge late fees on overdue accounts.

III. EXCLUSIONS FROM ENCO SOFTWARE MAINTENANCE SERVICE
The following is expressly excluded from the terms of this Agreement:
1. Provision, installation and/or support of new versions and/or enhancements to current versions of SS32 software. This shall include but shall not be limited to, operating system software, word processing, spreadsheet, reporting and/or database software.
2. Installation of updates and enhancements to SS32 software.
3. Upgrading any hardware and memory on the system on which You use the Covered Software.
4. Repair of the Covered Software and data if ENCO determines the failure is related to:
(a) the equipment or supplies You are using.
(b) misuse or neglect of the Covered Software including, but not limited to, failure to perform scheduled data backups using a prudent method of media rotation.
(c) anyone other than a member of ScottENCO's staff making any alteration to the Covered Software or to the system files which may affect the Covered Software.
(d) environmental conditions, including, but not limited to, insufficient, excessive, or irregular electrical power, failure of air conditioning, excessive heat or humidity, flood, water, wind or lightning.
(e) use of the Covered Software for purposes other than those which it was expressly designed.
(f) the relocation or reinstallation of the Covered Software.
(g) the use of any software other than the Covered Software.
5. ENCO reserves the right to charge additional support fees at its then standard rates for services performed in connection with reported incidents that are later determined to have been due to hardware or software not supported by ScottENCO. Notwithstanding the foregoing, ENCO has no obligation to perform support services in connection with issues resulting from hardware or software not supported by ScottENCO.

IV. SOFTWARE MODIFICATIONS
Any modifications that You make to the Software, including any modifications to any third party licensed software included with or embedded in the Software, will render any Maintenance or Warranty obligations contained in this Agreement null and void. ENCO will not be liable, in any respect, for any such modifications or any errors, losses or damage resulting from such modifications. ENCO has no other responsibilities with respect to Maintenance other than those specified in this Section and will not be responsible for maintaining other than the most current, unaltered release of the Software.

V. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
1. NO WARRANTIES: ENCO DOES NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS OBTAINED BY YOU IN USING THE SOFTWARE, THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. THE SOFTWARE IS LICENSED "AS IS" AND THE MAINTENANCE SERVICES PROVIDED HEREUNDER SHALL BE PERFORMED IN A WORKMANLIKE MANNER. ENCO EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE AND SERVICES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
2. LIMITATION OF LIABILITY. IN NO EVENT WILL ENCO BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, COST OF COVER OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE DELIVERY OF MAINTENANCE SERVICES OR ANY DELAY IN DELIVERY OF THE MAINTENANCE SERVICES. ENCO'S MAXIMUM AGGREGATE LIABILITY (WHETHER IN CONTRACT OR IN TORT OR UNDER ANY OTHER FORM OF LIABILITY) FOR DAMAGES OR LOSS, HOWSOEVER ARISING OR CAUSED, SHALL IN NO EVENT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE RELEVANT SERVICES GIVING RISE TO THE LIABILITY.

VI. GENERAL
1. Delivery of any Technical Support service to You by ScottENCO is subject to conditions beyond the control of ENCO or its agents, including but not limited to, Acts of God, acts of any public enemy, fire, flood, epidemic or quarantine restrictions, strikes, riots or civil commotion, freight or other embargoes, weather conditions or any failures by ENCO's subcontractors or suppliers.
2. You may cancel maintenance by giving notice at least 30 days notice in advance of the annual period renewal date. Cancellations will become effective on the renewal date. No credit will be given for partial Maintenance periods. If You allow your Maintenance coverage to lapse, You may purchase telephone and/or email support for currently supported software versions on an as-needed basis. Telephone and/or email support is billed at $225 per incident, with a minimum charge of 30 minutes.
3. All provisions of this agreement shall be governed by the laws of Michigan.